
Here's the 10 rules:
Rule #1. Don't speak English.
Rule #2. If you do speak English, suck at it.
Rule #3. Repeat yourself frequently when the customer can't understand the words you are spillin.
Rule #4. Talk louder as you repeat yourself.
Rule #5. In perfect English, tell the customer you are just trying to help and please calm down while you try and assist them.
Rule #6. Change your name from Habib Samir to Dale.
Rule #7. When they ask for your supervisor, put them on hold and when you come back just change your voice.
Rule #8. If they get so unruly suggest that they call the complaint line but give them the same number that they just called and when they call back answer. If they ask if this is the same Dale that they just talked to say yes.
Rule#9. When the customer starts screaming, put them on speaker so everyone around you can hear and the customer can hear everyone around you laughing.
Rule #10. When the conversation comes to and end and the customer gives up, in perfect English say, "thank you for choosing so and so company, I hope I have assisted you today with your problem and have a wonderful day."
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